We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. Returns must be requested through the helpdesk within 7 days of the purchase. Merchandise must be returned the original packaging and in the same unused condition you as you received it.
Please be assured that your items will ship out within five business days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.
If you’re trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
Pre-Order items are clearly marked as such. Normally you receive a substantial discount for purchasing Pre-Order items. The reason for this substantial discount, by way of compensation, is because the manufacturing process is unpredictable. We can only provide you with a loosely estimated window for delivery. Due to the fact that this company has a large investment in the manufacturing process, all funds from a Pre-Order item are tied up in the manufacturing process, therefore no refunds will be given.